Please read our Refund and Rescheduling Policy carefully

This Refund and Rescheduling Policy should be read in conjunction with the Student+Safe Training Terms and Conditions. Any words or terms used in this policy will have the same meaning as they have (and are defined) in the Student+Safe Training Terms and Conditions.

Our Student+Safe courses are heavily subsidised for all university students and are aimed at providing an affordable training solution at the highest level of quality to assist you with your compliance requirements for clinical placements. The skills labs we train in are usually in high demand and where possible we restrict our class sizes to 10 students to one trainer in the interests of ensuring an optimal learning experience for students.

We cannot offer any refunds or training rescheduling within 48 hours of the course date regardless of the reason. Please book your training carefully.

Please read below for information about the refunds and training rescheduling we can offer if you contact us more than 48 hours ahead of your training.

Refund for combined C.P.R. and Manual Handling Course

Cancellations may be made more than 48 hours from the date of the training. However, as the online course has already been allocated we can only offer a refund for the practical training. A small administration fee also applies as follows:

• Full course price (including online and practical component) = $145
• Amount that can be refunded = $60

Refund for Manual Handling Course or Basic Life Support Course

Cancellations may be made more than 48 hours from the date of the training. However, as the online course has already been allocated we can only offer a refund for the practical training. A small administration fee also applies as follows:

• Full course price (including online and practical component) = $85
• Amount that can be refunded = $42.5

Refund for Neonatal Resuscitation Course

Cancellations may be made more than 48 hours from the date of the training. However, as the online course has already been allocated we can only offer a refund for the practical training. A small administration fee also applies as follows:

• Full course price (including online and practical component) = $100
• Amount that can be refunded = $50

Refund for Mental Health First Response Course

Cancellations may be made more than 48 hours from the date of the training. However, as the online course has already been allocated we can only offer a refund for the practical training. A small administration fee also applies as follows:

• Full course price (including online and practical component) = $120
• Amount that can be refunded = $60

Training Rescheduling Fee

Rescheduling your training is allowed up to 48 hours before the training commences and is strictly subject to there being availability in another training session that you are able to attend.

An administrative fee of $25 applies to reschedule your training.

Late Attendance/Non-attendance

Students who arrive late for their practical training session (this means any time after the training has started) will not be permitted entry and will not be refunded. A fee of $50 will be charged to reschedule, subject strictly to availability.

Students who do not attend their practical training session will not be entitled to a refund and will not be able to re-schedule and will be required to re-purchase Student+Safe for the original fee.

The confirmation email, sent at the time of booking clearly states that you should arrive 15 minutes prior to the start time of the session.

Incorrect Attire/Uniform

There are strict guidelines about the required attire that must be worn during training. This information is clearly provided to you when you purchased your training. For Work, Health and Safety reasons we are required to enforce these standards. As such any student who does not adhere to them will not be allowed to undertake training. A fee of $50 will be charged to reschedule training, subject strictly to availability.

Contact Us for a Refund or to Reschedule

• Any cancellations or training rescheduling requests should be directed to the Intellilearn office via telephone (08) 8231 5212
• Our offices are located in Adelaide so please be aware of the time difference that might apply when contacting us